Thank you for choosing Dr. Nuke Elephant! We are committed to providing you with fast and reliable shipping. Below is our shipping policy to help you understand the order processing and delivery information.

Order Processing Time
All orders will be processed within 1-3 business days.
Business days are Monday through Friday, excluding statutory holidays.
Once processed, you will receive an email with the logistics tracking number.
Shipping Time
Shipping time depends on your location and the shipping method selected:

Standard Shipping: 5-10 business days
Expedited Shipping: 3-5 business days (additional fee required)
Please note that the specific time may be adjusted depending on the destination or the logistics company.
Shipping Fees
Customers who place orders over $50 can enjoy free standard shipping.
Customers who place orders under $50 will be charged a shipping fee of $5-$10, which will be displayed at checkout.
Expedited shipping fees are calculated based on the destination and will be displayed at checkout.
Shipping Area
We offer shipping services to customers worldwide.
Please note that there may be shipping restrictions or delays in some areas. Please refer to your order details page for specific conditions.

Order Tracking
Once your order is shipped, you will receive an email with a tracking number.
You can check the status of your package through the logistics company’s website or our Order Tracking page.
Duties and Taxes
For international orders, duties or other taxes may be incurred, which are the responsibility of the buyer. Please consult local customs policies before placing an order.

Shipping Issues
If you encounter problems in the following situations, please contact us immediately:

Package not received: If the tracking information shows that it has been signed for but you have not received it, please contact us within 7 days.
Damaged package: If your package is damaged during transportation, please take a photo and contact us within 48 hours of receiving it.
Wrong address: If you find that the address you filled in is incorrect after placing an order, please notify us as soon as possible through the Contact Us page.
Contact Us
If you need any help or have any questions, please feel free to contact our customer service team:
📧 Email: support@drnukelephant.xyz
📞 Customer Service Phone: +1719-452-9320

We are happy to provide you with support!

Thank you for choosing Dr. Nuke Elephant, and wish you a happy shopping!